Airline Customer Service: Strategy Design and Implementation (Classroom, 3 days) - Classroom - English

Airline Customer Service: Strategy Design and Implementation (Classroom, 3 days) - Classroom - English

$2,100.00

Learn how to exceed your customer’s expectations!

Understand the concepts and processes required to design and implement a successful customer service strategy at an airline. Improve the way your employees handle customer interactions and emergency situations, and learn how to develop a customer service culture in your team. With the help of industry case studies and hands-on exercises, build your own strategy proposal during the course.

This course is available at IATA Training Centers, Regional Training Partner locations, and on-demand as in-house training.


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Airline Customer Service: Strategy Design and Implementation (Classroom, 3 days) - Classroom - English Course

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We have 125+ exam locations around the world. If you register to take your exam in one of our exam centers, your Local Coordinator will confirm the exact date and location 2 to 3 weeks prior to your exam.

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